Certified Apartment Portfolio Supervisor (CAPS) Practice Exam - Module 1

Question: 1 / 400

What is a primary goal of resident retention strategies?

To increase rental rates over time

To maintain high occupancy levels

A primary goal of resident retention strategies is to maintain high occupancy levels. Retaining current residents is often more cost-effective than constantly seeking new tenants, as it reduces turnover-related expenses such as cleaning, repairs, and marketing for new residents. High occupancy levels ensure a more stable income for the property, allowing for better budget management and resource allocation. By focusing on retention, property managers can create a positive living environment that encourages residents to renew their leases, thereby helping to sustain a thriving community and improving overall profitability.

The focus on resident satisfaction, effective communication, and responsive maintenance are key components that contribute to a higher retention rate. These practices foster a sense of community and belonging among residents, which is essential for ensuring they choose to remain in the property long term.

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To reduce marketing expenses

To enhance property aesthetic appeal

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